Elevate Your Business Success
Your support and success teams are more than just problem-solvers - they’re the face of your brand, the keepers of customer trust, and a key part of your revenue story.
TS Consulting works with organisations to turn these teams into true value drivers. Whether you're building from scratch or optimising what’s already in place, we bring the expertise to help you scale effectively, improve efficiency, and deliver exceptional customer outcomes.
5+
Successful Implementations
5+
Happy Clients
23+
Years of Experience
Your Partner in Consulting Excellence
At TS Consulting, we empower your business through:
- Strategic customer success guidance
Build proactive, scalable success programmes that drive retention and customer growth. - Robust support process design
Create clear, effective workflows and escalation paths aligned to your business goals. - Seamless platform integration
Implement and optimise tools like Zendesk, Salesforce, or Jira to support your teams and processes. - Effective knowledge management
Develop internal and customer-facing content that reduces friction and empowers users. - Continuous improvement initiatives
Establish data-driven practices that identify gaps, improve efficiency, and elevate customer experience.
Our Services
Discover what sets TS Consulting apart and drives your success. Our client-focused approach and proven methodologies deliver real, lasting results.
Support and Success Function Design
We build customer-facing functions from the ground up - defining team structures, roles, responsibilities, and scalable foundations tailored to your business goals.
Strategy and Process Optimisation
From workflows and customer journeys to SLAs and escalation models, we design and refine the processes that underpin your operations. We also implement meaningful metrics and reporting to measure performance and drive continuous improvement.
Tooling and Implementation
We configure and optimise the platforms your teams rely on, such as Zendesk, Salesforce, Jira, and more, ensuring your tools enable efficiency, visibility, and great customer experiences.
Interim Leadership and Advisory
Need short-term expertise or strategic guidance without the full-time headcount? We provide fractional leadership, hands-on support during transitions, and trusted advice for customer-facing teams.
Contact us
E-mail: info@ts-consulting.uk